Frequently Asked Questions

When Will My Order Ship?

Please use this formula to determine when your order will arrive:

·       Processing Time = One or two days to get your order looked at, your credit card authorized (much longer for checks and money orders), and to make sure the ship-to address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your ship-to address does not match your bill-to, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. If no action is taken your order will be cancelled. Minimum time: 1-2 business days. We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders.

·       Warehouse Time = After your order is processed, we send it to the warehouse. If the product is still in stock, it will be shipped in a day or two. Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display. Minimum time: 1-2 business days

·       Shipment Time = The time it takes for the shipping company to drive or fly your product to you. If you select budget shipping, this time could be a week or two. Some budget shippers do not display tracking information. Ground shipping is the default shipper in your shopping basket so if you do not want ground shipping, you must deselect it and select another shipper before completing your purchase or you will be charged ground shipper rates. Shipping times are listed by type in the table below.

·       Urgent Delivery - NOTE: If you make a purchase and select next day delivery, your order might not arrive the next day. Processing time can take 1-2 business days and warehouse time can take 1-2 business days and after that next day delivery can take 1 day. Make sure your bill to and ship to addresses are on file with your credit card company. And then monitor your email and your order status closely in case we notify you of a problem.

 

I Received The Wrong Product

·       If you received the wrong product, you can request an RMA and we will ship you the correct item.

·       Upon receipt of the incorrect item, your RMA will be processed and a new order will be generated at no additional cost to you.

·       If you need the replacement sooner than the RMA process allows, we recommend requesting the RMA for a refund instead of a replacement order, and placing a new order for the item. In this situation, you will be charged for the second order, but refunded for the first order once we process your RMA.

 

How Do I Track My Order?

·       You can track your order by simply going to the Homepage and type in your confirmation number under Waiting on shipment box. You will be taken to your invoice and the tracking number will be displayed there under Shipment Tracking section.

Note: For Google Checkout and Amazon Checkout you will receive the tracking number through an email and will be display on your Google or Amazon account as well.

 

What Are My Payment Choices?

·       We accept Visa, MasterCard, American Express, PayPal, Google Checkout and Amazon Checkout.

·       Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order or cancellation of the entire order.

 

 

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